Returns & Refunds

Every piece I make is cast after your order is placed — by hand, in my Amsterdam studio. Because of this, I'm not able to accept returns on pieces that arrive as intended and correctly made.

What I do guarantee:

If your piece arrives with a manufacturing fault or was damaged in transit, I will make it right. Reach out within 72 hours of delivery with photos and your order number, and I'll take it from there personally.

Before you order, ask me anything.

Not sure about sizing? Wondering which material suits your skin tone or lifestyle? Buying as a gift and feeling uncertain? Send me a message before you place your order — I'd rather spend time helping you choose the right piece than have something I made end up in a drawer.

info@caderajewelry.com



Reporting an Issue

Any issue must be reported within 72 hours of delivery.

Please email info@caderajewelry.com with:

  • Your order number

  • Clear photographs of the item and packaging

  • A brief description of the issue

Requests submitted after this period may not be accepted.

Manufacturing Faults – What Is Covered

Manufacturing faults may include:

  • Structural defects directly caused during production

  • Faults present upon arrival that render the piece unwearable

Manufacturing faults do not include:

  • Normal wear and tear

  • Surface scratches after use

  • Oxidation changes or tarnishing

  • Bent or distorted pieces due to force

  • Broken chains

  • Damage caused by improper use, storage, or accidents

  • Any alteration or repair carried out by a third party

Return Authorization

Returns are only accepted after written approval from Cadera Jewelry.

Unannounced or unauthorized returns will not be accepted.

Approved returns must:

  • Be unworn and unused

  • Be returned in original packaging

  • Be shipped according to the instructions provided

Return Shipping

  • If a manufacturing fault or transit damage is confirmed, return shipping instructions will be provided.

  • In all other cases, return shipping costs are the responsibility of the customer.

  • Original shipping fees are non-refundable.


Exchanges

Exchanges are not offered, as all pieces are made to order.


Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, Cadera Jewelry is not responsible and refunds will not be issued.

Privacy Policy

Cadera Jewelry respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

By using this website, you agree to the practices described.

What Data We Collect

When you interact with our website, we may collect:

  • Personal details: name, email address, shipping and billing address

  • Order information: products purchased, transaction details

  • Payment data: processed securely via third-party providers (we do not store full payment details)

  • Technical data: IP address, browser type, device information

  • Usage data: how you navigate and use the website

How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Communicate with you for your purchase

  • Provide customer support

  • Improve our website and services

  • Comply with legal and tax obligations

We only collect what is necessary.

Legal Basis (GDPR)

We process your data based on:

Contract: to fulfill your order

Legal obligation: for accounting and tax requirements

Legitimate interest: to improve our services

Consent: for cookies and marketing (where applicable)

Payments

Payments are handled securely through providers such as Stripe, PayPal, or similar services. These providers process your payment data in accordance with their own privacy policies.

Cadera Jewelry does not store full credit card information.


Sharing your Data

We only share your data when necessary, including with:

  • Payment providers

  • Shipping carriers

  • Website hosting (Squarespace)

  • Analytics and marketing tools (e.g. Google, Meta)

We do not sell your data.

Data Retention

We retain your data only as long as necessary:

  • Order and billing data: up to 7 years (legal requirement in the Netherlands)

  • Customer communication: as needed for support

  • Marketing data: until you withdraw consent

Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

To exercise your rights, contact: info@caderajewelry.com

You also have the right to file a complaint with the Dutch Data Protection Authority.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.